Customer Service Executive

Status: Closed

Job Responsibilities:

• Handle customer sales inquiries which include but not limited to:
  • quoting of selling price to meet product’s specifications and following up with official quotations if required;
  • advising on stock availability (e.g., using and checking with ERP system);
  • reviewing the quotes with customers to secure order.
• Process the orders received which include but not limited to:
  • acknowledge of customer orders;
  • issuances of sales orders (e.g., customer P.O numbers, pricing, etc)
  • raising purchasing requests for items to be purchased;
  • advising customers on the estimated delivery dates;
  • making necessary arrangements for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labeling and bar-coding, etc.);
  • processing and releasing invoices daily for all relevant sales orders (e.g., billing according to P.O, accuracy of costs, billing address, customer P.O numbers, etc).
• Monitor and follow up on outstanding order status and take necessary actions to fulfill customer orders
  • use ERP system to check delivery status for customers;
  • work collaboratively with departments, liaise with suppliers and update customers timely.
• Resolve customer complaints and issues which involve:
  • handling issues related to product quality, late delivery, service levels, performance; wrong items, good returns, etc.
  • escalating unsolved cases to the relevant stakeholders and departments;
  • ensuring that the customer is satisfied before the case can be closed;
  • performing goods return collection (CR) processes before issuing credit notes (if needed) by accounts to ensure timely closing of sales orders and or purchase orders.
• Perform sourcing activities to meet customer requirements and project needs, which include but not limited to:
  • verifying customers’ requirements and needs;
  • requesting and comparing quotes from various suppliers;
  • issuance of purchasing requisition or purchase orders to vendors;
  • process the quotation for customer approval with supporting information and samples.
• Participate in continual improvements and apply best practices for the management of customer service functions.

Job Requirements:

• Good customer service skills;
• Professional attitude and good team spirit;
• Liaise and work closely with all stakeholders, internal and external;
• Good communication and people skills at all levels;
• Customer-service oriented.

Highlights and Benefits:

• Generous compensation: package to include quarterly incentive schemes and annual profit sharing
• Medical and dental benefits
• Relevant training and invaluable experience: This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.
• Free parking
• Work for a company that cares about you: We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth.

How to Apply:

If you are ready to take on exciting challenges in a growing and progressive organization as you take the next step in your career, please e-mail your application with your detailed resume/CV, reason for leaving, current and expected salary to [email protected] or you can fill up the form below.