Customer Service Executive

LKHPD > Customer Service Executive

𝗝𝗼𝗯 π—₯π—²π˜€π—½π—Όπ—»π˜€π—Άπ—―π—Άπ—Ήπ—Άπ˜π—Άπ—²π˜€:

  • Handle customer sales inquiries which include but not limited to:
    • quoting of selling price to meet product’s specifications and following up with official quotations if required;
    • advising on stock availability (e.g., using and checking with ERP system);
    • reviewing the quotes with customers to secure order.
  • Process the orders received which include but not limited to:
    • acknowledge of customer orders;
    • issuances of sales orders (e.g., customer P.O numbers, pricing, etc)
    • raising purchasing requests for items to be purchased;
    • advising customers on the estimated delivery dates;
    • making necessary arrangements for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labeling and bar-coding, etc.);
    • processing and releasing invoices daily for all relevant sales orders (e.g., billing
    • according to P.O, accuracy of costs, billing address, customer P.O numbers, etc).
  • Monitor and follow-up on outstanding order status and take necessary actions to fulfill customer orders
    • use ERP system to check delivery status for customers;
    • work collaboratively with departments, liaise with suppliers and update customers timely.
  • Resolve customer complaints and issues which involve:
    • handling issues related to product quality, late delivery, service levels, performance wrong items, good returns, etc;
    • escalating unsolved cases to the relevant stakeholders and departments;
    • ensuring that the customer is satisfied before the case can be closed;
    • performing goods return collection (CR) processes before issuing credit notes (if needed) by accounts to ensure timely closing of sales orders and or purchase orders.
  • Β Perform sourcing activities to meet customer requirements and project needs, which include but not limited to:
    • verifying customers’ requirements and needs;
    • requesting and comparing quotes from various suppliers;
    • issuance of purchasing requisition or purchase orders to vendors;
    • process the quotation for customer approval with supporting information and samples.
  • Participate in continual improvements and apply best practices for the management of customer service functions.

𝗝𝗼𝗯 π—₯π—²π—Ύπ˜‚π—Άπ—Ώπ—²π—Ίπ—²π—»π˜π˜€:

  • Good customer service skills;
  • Professional attitude and good team spirit;
  • Liaise and work closely with all stakeholders, internal and external;
  • Good communication and people skills at all levels;
  • Β Customer-service oriented.
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